Privacy Policy

This Privacy Policy (“Policy”) is here to help you understand how we collect, use, disclose, and process your Personal Data (as defined below) through our Services. We also describe your choices and rights with respect to how we process that Personal Data. Please read this Policy carefully.

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Who We are

This is the Policy of Siuslaw Broadband LLC dba Hyak, located at 1535 9th St, Florence, OR 97439 (“Hyak”, “us”, “our”, or “we”). We may be reached at (541) 902-5101 or via email at [email protected].

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Scope and Acknowledgement

This Privacy Policy applies to our “Services,” which include:

Our website located at hyak.co and any other website, application, or services where we post or link to this Policy (the “Site(s)”); and
Our internet and VOIP phone services (“Telecom Services”); and
Our support and other similar services that we provide to you.

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This Policy does not apply to information processed by third parties, for example, when you visit a third-party website or interact with third-party sites, except to the extent those parties collect or process information on our behalf. Please review any relevant third party’s privacy policy for information regarding their privacy practices.

Your use of our Services indicates your acknowledgment of the practices described in this Policy.

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Collection and Use of Personal Data

Personal Data We Collect

In order to provide our Services, we may collect and process information that relates to identified or identifiable individuals (“Personal Data”). We collect and process the following categories of Personal Data (note, specific Personal Data elements are examples and may change):

Identity Data: Personal Data about you and your identity, such as your name or IP address.
Contact Data: Identity Data used to contact an individual, e.g., email address, physical address, or phone number.
Device/Network Data: Personal Data relating to your device, browser, or application, e.g., device identifiers, identifiers from cookies, session history and Services navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
General Location Data: Non-precise location data, e.g., location information derived from IP addresses.
Government ID Data: Data relating to official government identification, such as driver’s license or passport numbers, including similar Identity Data. This information may be considered “sensitive data” under applicable law.
Inference Data: Personal Data we create or use as part of a profile reflecting your preferences, characteristics, aptitudes, market segments, likes, favorites, or your interests.
Payment Data: Data such as bank account details, payment card information, including similar data used to facilitate payments. This data may be considered “sensitive data” under applicable law, and relevant information in connection with a financial transaction.
User Content: Personal Data included in content provided by users of the Services in any free-form or unstructured format, such as in a “contact us” box, free text field, in a file or document, or messages to us.

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User Accounts

We operate in and use service providers located in the United States. If you are located outside the U.S., your Personal Data may be processed in the U.S. The U.S. may not provide the same legal protections guaranteed to Personal Data in foreign countries. Contact us for more information regarding transfers of data to the U.S.

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Cookies and Similar Tracking Technologies

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Submission of Requests; Appeals

Personal Data We Collect

Identity Data: Personal Data about you and your identity, such as your name or IP address.
Contact Data: Identity Data used to contact an individual, e.g., email address, physical address, or phone number.
Device/Network Data: Personal Data relating to your device, browser, or application, e.g., device identifiers, identifiers from cookies, session history and Services navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
General Location Data: Non-precise location data, e.g., location information derived from IP addresses.
Government ID Data: Data relating to official government identification, such as driver’s license or passport numbers, including similar Identity Data. This information may be considered “sensitive data” under applicable law.
Inference Data: Personal Data we create or use as part of a profile reflecting your preferences, characteristics, aptitudes, market segments, likes, favorites, or your interests.
Payment Data: Data such as bank account details, payment card information, including similar data used to facilitate payments. This data may be considered “sensitive data” under applicable law, and relevant information in connection with a financial transaction.
User Content: Personal Data included in content provided by users of the Services in any free-form or unstructured format, such as in a “contact us” box, free text field, in a file or document, or messages to us.

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Marketing Communications

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Identity Data: Personal Data about you and your identity, such as your name or IP address.
Contact Data: Identity Data used to contact an individual, e.g., email address, physical address, or phone number.
Device/Network Data: Personal Data relating to your device, browser, or application, e.g., device identifiers, identifiers from cookies, session history and Services navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
General Location Data: Non-precise location data, e.g., location information derived from IP addresses.
Government ID Data: Data relating to official government identification, such as driver’s license or passport numbers, including similar Identity Data. This information may be considered “sensitive data” under applicable law.
Inference Data: Personal Data we create or use as part of a profile reflecting your preferences, characteristics, aptitudes, market segments, likes, favorites, or your interests.
Payment Data: Data such as bank account details, payment card information, including similar data used to facilitate payments. This data may be considered “sensitive data” under applicable law, and relevant information in connection with a financial transaction.
User Content: Personal Data included in content provided by users of the Services in any free-form or unstructured format, such as in a “contact us” box, free text field, in a file or document, or messages to us.